Installation Specialist, Bilingual

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Carry out thorough virtual evaluations, encompassing complex or escalated restaurant locations.

• Assess the readiness of wiring, electrical systems, networking, and internet performance.

• Execute advanced diagnostics (traceroutes, port checks) and document any infrastructure gaps or risks.

• Offer technical support to clients and vendors to troubleshoot issues.

• Work in collaboration with Project Managers, Technicians, and Engineering to ensure successful installations.

• Lead follow-up actions to verify remediation and assist junior specialists through training and knowledge sharing.

• Suggest enhancements to survey tools, templates, and internal processes.

• Keep meticulous records in internal systems, including photographs, diagrams, and survey results.

• Install and set up POS hardware, such as workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.

• Finalize cabling, patching, and connectivity arrangements.

• Provide onsite training and real-time support for staff and management.

• Implement updates to menus/systems and configure reporting.

• Conduct pre- and post-installation activities, site readiness evaluations, and troubleshooting.

• Lead follow-ups with clients to ensure seamless transitions and adoption.

• Travel frequently to client locations as necessary.

• Produce high-quality, precise work and results by consistently following documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

• Review and validate results before submission to uphold consistency and high-quality standards.

• Identify and rectify process gaps or errors to promote continuous improvement and operational excellence.

⛳️ Requirements

• 2-3 years of experience in restaurant and/or technical support.

• Preferred experience in fintech or SaaS environments.

• In-depth knowledge of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.

• Proficient in advanced network testing (speed, latency, DNS) and translating results into actionable recommendations for non-technical stakeholders.

• Strong troubleshooting, problem-solving, and analytical skills, with experience in resolving escalated technical issues.

• Practical experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise settings.

• Proven track record of managing complex, multi-site projects independently and mentoring junior team members.

• Experience in conducting client-facing walkthroughs, training staff, and clearly communicating technical information via Zoom or in person.

• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.

• Proficient in Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.

• Excellent organizational, multitasking, and communication skills, with a professional demeanor under pressure.

• Demonstrated success in over 50 POS installations or similar technical deployments.

• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

🏝️ Benefits

• Medical, Dental, and Vision Options: Nationwide plans to meet your personal healthcare needs.

• HSA with Employer Match: Annual company contribution to Health Savings Account for high-deductible health plan enrollees.

• Company-Paid Life Insurance & Disability.

• 401(k) Retirement Savings & Annual Employer Match.

• Pre-Tax Commuter Benefits.

• Paid Parental Leave.

• Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off.

• Monthly cell phone and internet stipend.

• Education reimbursement up to $2,000 per calendar year to support your professional development.

• Employee Resource Groups to foster community and inclusion at work.