Installation Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Organize installation activities for Transaction Services, including Break Fix team tasks and designated installers.

• Handle reservation requests and coordinate resources, which encompasses new requests, carryovers, reschedules, and short-notice arrangements.

• Acquire skilled technicians and manage resources until all scheduling gaps are resolved.

• Process reservation requests within the 5-day SLA or sooner when necessary.

• Ensure that ES tasks and requests include accurate and essential information; reject and communicate any discrepancies.

• Escalate issues to Implementation Coordinators, Project Managers, field management, Senior Installation Technicians, and other stakeholders, proposing potential solutions.

• Utilize standard processes, approved rollout management tools, CAP reports, QuickBase, the ES Oracle application, and Map Point to schedule customer events and evaluate performance.

• Address routine problems and escalate issues as required.

• Collaborate with Senior Installation CEs, Managers, and Team Leads to address scheduling concerns and gaps.

• Engage in regular team and field meetings to assess the status and resolve issues.

• Maintain ongoing communication with project teams and Field Services Management.

• Cross-train across various areas, districts, and territories to guarantee sufficient coverage.

• Execute queries and produce reports as necessary.

• Minimize external expenditures when needed.

• Assist in ensuring Installation CEs are fully utilized and provide management with feedback regarding training requirements.

• Coordinate with other TRSs and Field Management for supplementary resources.

• Work extended hours during special and critical rollouts and scheduling events.

• Collaborate on continuous process improvement and innovation.

⛳️ Requirements

• Bachelor’s Degree in Business or a related field of study/experience.

• Proficient in Microsoft Office Suite (Access, Excel, Word, Outlook, PowerPoint, etc.).

• Strong focus on customer satisfaction.

• Exceptional written and verbal communication skills.

• Capability to thrive in a fast-paced, multi-tasking environment with minimal supervision.

• Strong time management and organizational abilities.

• Ability to work effectively as part of a team or independently.

• 2 - 4 years of relevant work experience.

• Employment offers are contingent upon passing screening criteria applicable to the position.

🏝️ Benefits

• Private Health Insurance.

• Employee Referral Bonus Program.

• Wellbeing Resources.

• Baby Bonus.

• Life, Accident & Disability Insurance.

• Numerous opportunities for internal career advancement and development.

• Employee discounts at NCR Atleos partners.