Installation Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct the initial setup, configuration, and testing of AirStrip Generally Available software at client locations.

• Complete mandatory installation and validation checklists along with documentation for new setups and updates.

• Collaborate as a project team member with the Delivery Project Management Office for installations and work orders.

• Assist in identifying customer technical architecture and necessary actions to ensure Airstrip products operate safely and effectively in the customer environment.

• Execute updates, upgrades, and patches to Airstrip software installed at customer sites.

• Offer Tier 2 support to clients and partners concerning the installation and operation of Airstrip and partner software.

• Provide after-hours (24/7/365) installation and support based on business requirements.

• Collaborate with Airstrip Development teams to transition new software and software versions into production.

⛳️ Requirements

• A bachelor's degree in a relevant field (equivalent professional experience in a similar role will be considered).

• Certifications: CompTIA A+, CompTIA Network+, ITIL 4 Foundations, Microsoft Technology Associate.

• 2-4 years of prior experience in technical/server support or related Healthcare Information Technology roles.

• Experience interacting with healthcare IT vendors and hospital IT personnel regarding technical matters.

• Background in leading, managing, or serving as an escalated resource for other technical staff.

• 2-4 years of experience working with HL7 messaging standards and HL7 interfaces, as well as DICOM interfaces.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work arrangements and paid time off.

• Supportive and collaborative work environment.