Installation Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee various vehicle installation projects from the initial kickoff to the final closeout.

• Collaborate with clients to verify vehicle details, installation sites, site requirements, and scheduling availability.

• Confirm installation scope, equipment necessities, and job specifics prior to scheduling technicians.

• Organize installation appointments, manage customer communications, and establish project timelines.

• Allocate technicians based on their technical skills, geographic proximity, availability, cost considerations, and project needs.

• Ensure technicians receive clear directives, correct job information, and the required equipment.

• Facilitate installation kickoffs and provide support to technicians on-site.

• Address scheduling conflicts, equipment issues, and operational challenges.

• Keep precise records of installation tickets, vehicle data, project status, and customer information.

• Gather and evaluate installation worksheets, photographs, and necessary vehicle documentation.

• Submit accurate and completed installation records to Support for prompt closeout.

• Provide summaries upon job completion and maintain oversight of pending activities.

• Act as the primary contact for customers during the installation process.

• Communicate schedules, installation progress, adjustments, and resolution of issues.

• Collaborate with warehouse teams for equipment preparation and readiness for deployment.

• Assist with inquiries regarding invoices, RMAs, estimates for removals and reinstallations, pilot programs, and larger fleet deployments.

• Identify opportunities to enhance scheduling, documentation, status tracking, and follow-up tasks.

• Utilize approved AI, automation, and technology tools to boost operational efficiency and accuracy.

• Enhance processes to improve installation quality, customer satisfaction, and team productivity.

⛳️ Requirements

• Proven experience in coordinating field services, vehicle installations, fleet operations, or similar multi-site projects.

• Demonstrated ability to manage several active projects while keeping accurate records and adhering to deadlines.

• Strong organizational skills with a keen attention to detail.

• Exceptional written and verbal communication abilities.

• Experience in coordinating schedules, resolving operational issues, and adapting to changing priorities.

• Capability to work independently, exercise sound judgment, and take ownership of assigned tasks.

• Proficient in working with work-management systems, customer records, and digital documentation.

• Familiarity with Monday.com, Salesforce, DMP, or similar project and customer management platforms.

• Knowledge of vehicle electronics, GPS tracking systems, onboard cameras, tablets, routers, or related fleet technologies.

• Experience in supporting field technicians or coordinating equipment installations across various locations.

• Background in transit technology, fleet management, transportation operations, or related fields.

• Experience in enhancing workflows through automation, technology, or process improvements.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off benefits.

• Holiday pay.

• Paid Volunteer Day.

• Remote work opportunities within the United States.

• Opportunities for career development and experience in field operations, technology implementation, customer coordination, and process enhancement.

• Collaborative work environment.

• Significant impact on supporting safer and more reliable transportation services.