Installation Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and/or participate in kick-off meetings for new projects.

• Perform field surveys prior to production when necessary.

• Ensure accurate production scheduling with the general contractor and Norbec’s internal project management team.

• Confirm that installation companies are scheduled and prepared for site installation in alignment with product delivery.

• Travel to client locations at the start of most projects to coordinate with installers and customer project managers.

• Provide regular site calls or follow-up visits and submit field reports that document project progress.

• Ensure that installation methods adhere to Norbec’s QA/QC program.

• Conduct site inspections and secure customer sign-off upon project completion.

• Foster and maintain relationships with installers, customer project managers, and other relevant stakeholders.

• Act as a liaison between job sites, Norbec’s project management team, and other departments.

• Assess necessary renovations and on-site repairs and offer recommendations.

• Address daily site challenges.

• Document activities using a reporting tool and daily reports.

• Collaborate with project management, customer service, and regional sales teams to ensure a positive client experience from project kickoff to final acceptance.

• Monitor active projects across the United States.

⛳️ Requirements

• Bachelor’s Degree or an equivalent qualification.

• 3-5 years of experience with a manufacturer of cold storage, refrigerated, or food service equipment solutions.

• 3-5 years of construction knowledge is a plus.

• A technical background is preferred.

• Ability to read and interpret construction plans.

• Valid driver's license required.

• Excellent written and verbal communication abilities.

• Strong project management skills.

• Proficiency in reporting.

• Computer literacy, including Microsoft Office, web-based applications, and reporting tools.

• Previous experience in the Foodservice or Grocery industry with a solid understanding of the manufacturing sector.

• Familiarity with walk-in cooler and freezer products is advantageous.

• Demonstrated client-service skills.

• Strong problem-solving abilities.

• Customer-focused communication skills in-person, virtually, and verbally.

• Capacity to track project status effectively.

• Self-motivated, able to navigate ambiguity, and possess an independent work style.

🏝️ Benefits

• Regular travel within the territory, with potential overnight stays.