Insights Partner, French Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main post-sale value partner for a designated portfolio of customer accounts.

• Assist customers in defining success with UserTesting and creating adoption plans that align with their business objectives.

• Foster platform adoption, encourage repeat usage, integrate workflows, and enhance overall organizational engagement.

• Provide guidance to customers on best practices in research and insights, including methodology selection and workflow integration.

• Convert research concepts into actionable advice for stakeholders with varying degrees of research experience.

• Collaborate with Account Executives on account strategy, renewals, value assessments, and opportunities for expansion.

• Identify potential customer risks related to adoption, engagement, or value realization and proactively suggest solutions.

• Connect customers to internal resources such as Support, Product, Finance, Enablement, and Professional Services.

• Keep customer engagement insights and documentation up to date using Planhat, Gong, and Salesforce.

• Communicate with customers in French and be willing to travel approximately 5–10% to meet them and facilitate strategic discussions.

⛳️ Requirements

• Over 3 years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related discipline.

• Proficient in French, both spoken and written.

• Practical experience in conducting or supporting qualitative and quantitative research, including usability testing, interviews, surveys, journey mapping, or benchmarking.

• Experience within product, design, research, insights, or customer experience teams.

• Capacity to translate research best practices into practical advice for non-research audiences.

• Strong skills in facilitation, communication, storytelling, and stakeholder management.

• Ability to influence cross-functional stakeholders without direct authority.

• Excellent customer orientation with the ability to quickly build trust and credibility.

• Capable of thriving in a fast-paced, dynamic environment with multiple priorities.

• Strong organizational skills and experience in managing a portfolio of customer relationships.

• Business acumen and the ability to link customer goals to platform adoption and value realization.

• Familiarity with insights or research platforms like UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.

• Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is advantageous.

• Willingness to travel approximately 5–10%.

🏝️ Benefits

• Flexible remote work arrangement.

• Inclusive and accessible accommodations during the interview process.

• Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, and Women@UT.

• Equal Opportunity Employer.