Insights Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main post-sale value partner for a designated portfolio of customer accounts.

• Assist customers in defining their success with UserTesting and create adoption plans that align with their business objectives.

• Promote platform adoption, encourage repeated usage, facilitate workflow integration, and enhance overall organizational engagement.

• Guide customers on best practices for research and insights, including selecting methodologies and integrating workflows.

• Convert research concepts into actionable advice for stakeholders with varying degrees of research expertise.

• Collaborate closely with Account Executives on account strategies, renewals, value assessments, and opportunities for expansion.

• Identify customer risks associated with adoption, engagement, or value realization and proactively suggest solutions.

• Connect customers with the right internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.

• Keep records of customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

⛳️ Requirements

• A minimum of 3 years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a similar field.

• Practical experience in conducting or supporting research through qualitative and quantitative methods, including usability testing, interviews, surveys, journey mapping, or benchmarking.

• Background in product, design, research, insights, or customer experience organizations.

• Strong capability to translate research best practices into actionable guidance for audiences without research backgrounds.

• Exceptional skills in facilitation, communication, storytelling, and stakeholder management.

• Ability to influence cross-functional stakeholders without direct authority.

• Strong customer focus with the ability to establish trust and credibility quickly.

• Comfortable in a fast-paced, dynamic environment with competing priorities.

• Excellent organizational skills and experience in managing a portfolio of customer relationships.

• Business acumen with the ability to link customer objectives to platform adoption and value realization.

• Preferred experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools.

• Willingness to travel approximately 5-10% to meet with customers, facilitate strategic discussions, and strengthen executive and stakeholder relationships.

🏝️ Benefits

• Accommodations for a diverse range of applicants.

• Equal Opportunity Employer.

• Inclusion, Diversity, Equity, and Belonging initiatives.