Insights Partner

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main post-sale value partner for a designated set of customer accounts.

• Assist customers in defining their success with UserTesting and creating adoption plans that align with their business objectives.

• Promote platform adoption, encourage repeat usage, facilitate workflow integration, and enhance organizational engagement.

• Provide customers with advice on research and insights best practices, methodology selection, and workflow integration.

• Convert research concepts into actionable guidance for stakeholders with different levels of research expertise.

• Collaborate closely with Account Executives on account strategy, renewals, value assessments, and opportunities for expansion.

• Identify potential customer risks associated with adoption, engagement, or value realization and proactively suggest solutions.

• Connect customers with the relevant internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.

• Keep track of customer engagement insights and documentation using tools like Planhat, Gong, and Salesforce.

⛳️ Requirements

• Over 3 years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a similar field.

• Practical experience in conducting or assisting with research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.

• Background working within product, design, research, insights, or customer experience teams.

• Strong capability to translate research best practices into actionable guidance for non-research audiences.

• Exceptional facilitation, communication, storytelling, and stakeholder management abilities.

• Ability to influence cross-functional stakeholders without having direct authority.

• Strong customer focus with the capacity to build trust and credibility swiftly.

• Comfortable in a fast-paced, dynamic environment with multiple priorities.

• Strong organizational skills and experience managing a portfolio of customer relationships.

• Business acumen with the ability to connect customer objectives to platform adoption and value realization.

• Familiarity with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.

• Experience in SaaS, consulting, advisory, enablement, customer success, or professional services settings is advantageous.

• Willingness to travel approximately 5-10% to meet with customers, facilitate strategic discussions, and strengthen relationships with executives and stakeholders.

🏝️ Benefits

• Inclusive and accessible experiences for all candidates.

• Diverse perspectives are vital for creating outstanding products and experiences.