Insights Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Designing and implementing intricate research studies that support the development and ongoing enhancement of GoodRx’s subscription services and Core product offerings.

• Overseeing longitudinal CSAT/NPS and other KPI studies for continuous internal and external reporting across all GoodRx product offerings.

• Providing analytical support to the Insights team as required, utilizing Redshift, Tableau, and Lookr to extract customer data and create pertinent dashboards.

• Utilizing multiple primary and secondary quantitative data sources to address critical questions, ensuring a comprehensive analysis of challenges and potential insights.

• Managing the execution of research studies, including sampling, data collection, cleaning, and weighting to maintain the highest standards of data quality.

• Conducting data analysis, including cross-tabulation and dashboard development to produce significant findings.

• Developing reports that are both informative and easy to understand, effectively conveying findings to non-research stakeholders (e.g., senior leadership, sales, product, design).

⛳️ Requirements

• A minimum of 8 years of professional experience in consumer/user experience research or analytics.

• Bachelor's degree or 6 years of relevant experience coupled with a Master's degree.

• Extensive expertise in survey design, sampling, weighting, and fundamental statistical analysis.

• Proficiency in Alchemer or Qualtrics.

• Familiarity with Dscout, UserInterviews, or similar qualitative research tools.

• Strong knowledge of SQL, Redshift, and Tableau.

• Skills in presentation creation (PowerPoint, Google Slides).

• Outstanding communication abilities and the capacity to synthesize findings for both technical and non-technical audiences.

• Experience in the healthcare sector is preferred but not mandatory.

• Familiarity with AI research tools is preferred but not essential.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with a company match.

• Employee Stock Purchase Plan (ESPP).

• Unlimited vacation.

• 13 paid holidays.

• 72 hours of sick leave.

• Mental wellness and financial wellness programs.

• Fertility benefits.

• Generous parental leave.

• Pet insurance.

• Supplemental life insurance for you and your dependents.

• Company-paid short-term and long-term disability.