Inside Sales & Training Associate

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the primary point of contact for institutional customers via phone, email, and video conferencing.

• Act as the main customer representative for designated accounts.

• Conduct customer discovery sessions and coordinate follow-up training with Cefaly Regional Trainers.

• Travel to client sites to deliver high-caliber training to healthcare professionals.

• Organize and follow up on in-service meetings with Regional Trainers.

• Accurately process and track customer orders.

• Collaborate with Customer Service to address inquiries, resolve issues, and manage complaints.

• Take initiative to enhance personal skills and improve departmental processes.

• Convert potential customers into active clients.

• Work in conjunction with Inside Sales Representatives and Trainers.

• Represent CEFALY Technology at industry trade shows and medical conferences.

• Adjust to changing business requirements and undertake additional responsibilities as needed.

• Generate new leads and keep precise contact information in Salesforce.

• Perform other assigned tasks as required.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field.

• A medical or clinical background is essential, including experience in medical devices, pharmaceuticals, healthcare sales, or previous clinical experience.

• 1–3 years of inside sales experience in a medical, biotechnology, or technology sector is preferred.

• Demonstrated understanding of clinical environments and medical terminology.

• Candidates with pertinent internships or strong transferable skills will also be taken into account.

🏝️ Benefits

• Health insurance (80% employer-paid)

• Employer-paid Dental and Vision

• IRA with company match (no vesting period)

• Paid PTO

• Paid company holidays