Inside Sales Support Associate

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Analyze customer sales data to uncover sales trends and opportunities in collaboration with management.

• Initiate sales opportunities with both current and prospective customers through outbound cold calling and inbound calls.

• Manage new pricing requests and utilize CRM (Customer Relationship Management) software to maintain accurate records of all customer information and pricing.

• Respond promptly to inquiries via email or phone concerning existing orders.

• Follow up on sample requests and new quotes promptly, adhering to Keystone policies.

• Verify order availability and stock levels, communicating findings to customers and internal stakeholders in a timely manner.

• Cross-reference part numbers from other manufacturers with Keystone products, ensuring accurate product matches while providing equivalent solutions to customers and the sales team.

⛳️ Requirements

• A Bachelor's degree in Business Administration or a related field is preferred.

• Experience in the lighting industry and knowledge of products are required.

• 1-2 years of sales experience in a similar inside sales position.

• Exceptional customer service skills with a focus on prompt responses, clear communication, and a strong commitment to exceeding customer expectations.

• Proficient in Microsoft Office, particularly Outlook, Teams, and Excel.

• Familiarity with CRM software and Prophet 21 is preferred.

• Strong analytical and problem-solving abilities.

• Proven organizational skills with meticulous attention to detail.

• Capability to perform in a time-sensitive work environment.

• Comfortable engaging in phone interactions with excellent verbal communication skills.

• Ability to work effectively both independently and as part of a team.

• Exhibit an unwavering commitment to the company's Core Values, ensuring that actions, decisions, and collaborations consistently align with them.

🏝️ Benefits

• Medical insurance.

• Dental coverage.

• Vision insurance.

• Voluntary life insurance.

• Employer-paid group life insurance.

• Short-term disability coverage.

• A 401k plan with company match.

• Paid time off.

• Opportunities for philanthropic engagement.