Inside Sales, Account Management – APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Interact with customers and potential clients via phone, video conferencing, email, chat, and various other communication platforms.

• Offer pre-sales assistance and detailed information regarding Sangoma’s products and services.

• Evaluate customer needs and propose initial solutions that correspond with their business and technical requirements.

• Supply budgetary pricing and product details to prospective clients.

• Adhere to established and automated lead engagement processes to efficiently qualify and cultivate sales prospects.

• Remain updated on industry trends, market changes, and competitive products to act as a trusted advisor to customers.

• Keep precise and thorough records of all customer interactions within the company’s CRM system.

• Generate quotations and carry out timely follow-up actions to advance sales opportunities.

• Manage and nurture relationships with current customers, which includes addressing escalations, identifying upsell opportunities, responding to billing inquiries, and supporting other account management tasks.

• Work collaboratively with internal teams to ensure a positive customer experience and prompt resolution of customer issues.

⛳️ Requirements

• Proficient in English communication, both written and spoken.

• 1–2 years of experience in Inside Sales and/or Account Management.

• Proven ability and enthusiasm to qualify, develop, and progress sales leads.

• Exceptional interpersonal, written, and verbal communication skills.

• Strong technical aptitude with the capability to learn Sangoma products, services, and internal systems.

• Demonstrated ability to manage multiple priorities in a fast-paced work environment.

• **Preferred Qualifications**

• A successful history in commission-based sales.

• Experience in selling communications or technology solutions.

• Background in Account Management and/or Inside Sales within the Unified Communications (UC) or Telecommunications sector.

• Familiarity with Salesforce CRM.

🏝️ Benefits

• Competitive salary and commission structure.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working environment.