Inside Sales Team Manager

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Create a productive team atmosphere to implement the Veterinary Business Unit strategy and reach business goals and KPIs for Royal Canin's Veterinary segment.

• Lead a team that engages in virtual sales to remote veterinary clients.

• Ensure a smooth customer experience in collaboration with the field sales team.

• Take charge of team performance, sales forecasting, and ongoing enhancements to the inside sales process.

• Drive profitable sales growth objectives by guiding the Veterinary Inside Sales Team.

• Track weekly sales personnel activities utilizing Salesforce and Vonage.

• Assist in pipeline development by qualifying leads, prospecting, and expanding into new and existing accounts.

• Establish team sales goals and generate regular sales forecasts and performance reports for leadership review.

• Collaborate with Divisional Sales Directors to deliver a cohesive customer experience and bolster field sales execution.

• Work alongside Marketing, Strategic Accounts, Veterinary Affairs, and other business partners.

• Assess sales practices, tools, and processes and implement improvements as needed.

• Recruit, mentor, and nurture the team.

• Promote personal development, engagement, inclusivity, and a strong team mentality.

• Guide the team through periods of change management.

• Ensure call coverage patterns align with hospital priority classifications.

• Foster customer relationships, equity, satisfaction, and overall business performance.

• Handle escalated customer complaints and team conflicts.

• Execute additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Business, Marketing, or Veterinary Science is preferred.

• A minimum of 5 years of experience in B2B sales.

• Exceptional oral and written communication and presentation abilities.

• Experience in leading, motivating, and managing a sales team.

• Proven track record of success in an inside sales role.

• Established sales management experience, ideally in an inside or virtual sales context.

• Strong knowledge of sales performance metrics, forecasting, and CRM software.

• Familiarity with Salesforce is required.

• Ability to analyze data, manage multiple tasks, and tackle new challenges with urgency and enthusiasm.

• Occasional overnight travel may be necessary, approximately 10% of the time.

• Mars does not provide visa sponsorship for this position.

• This role is not eligible for relocation benefits.

🏝️ Benefits

• Comprehensive learning and development support starting from day one.

• Access to Mars University's in-house training programs.

• Competitive salary and benefits package within the industry.

• Eligibility for a company bonus.

• Participation in a 401(k) plan.

• Company-sponsored medical, dental, vision, and basic life insurance plans for employees and qualified dependents.

• Up to 18 weeks of paid parental leave.

• 120 hours of vacation annually.

• Paid sick leave with 100% pay continuation, up to a maximum of 40 hours per calendar year.

• 12 paid holidays throughout the calendar year.