Inside Sales Representative I – Independent Accounts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Sales Managers to assist independent accounts while ensuring exceptional customer service.

• Verify and input purchase orders received via fax, phone, or email.

• Address inquiries related to item availability, order placements, account maintenance, backorders, and product details.

• Choose suitable product combinations and resolve warranty issues or concerns.

• Communicate about backorders and recommend alternative products.

• Provide prompt and clear responses to emailed inquiries with effective solutions.

• Carry out operational support activities for accounts.

• Note special instructions on purchase orders to ensure accurate processing.

• Inform about inventory limitations and quality issues impacting order fulfillment.

• Collaborate with accounting on invoicing, cash receipts, credits, and account status.

• Foster sales growth by working alongside Sales Managers on account requirements and opportunities.

• Enhance product and technology knowledge specific to specialty retail accounts.

• Conduct in-store training sessions, workshops, and presentations.

• Establish partnerships with retail personnel, store leadership, and key wholesale accounts.

• Share the YETI brand's stories, values, and heritage.

• Gather and report feedback from accounts, product performance, and competitor activities.

• Assist with seasonal product launches, marketing initiatives, and optimization of product merchandising.

• Engage in local events, brand activations, and community activities.

⛳️ Requirements

• A minimum of 0-2 years of experience in B2B account management or customer service.

• Proficient in MS Office, especially in Excel, Word, and PowerPoint.

• Basic knowledge of accounting principles.

• Capability to effectively manage multiple tasks in a dynamic, entrepreneurial setting.

• Ability to establish daily priorities and allocate time and effort accordingly.

• Excellent written and verbal communication skills.

• Proficient in communicating clearly, concisely, and intelligently with customers, colleagues, vendors, and other stakeholders.

• Skilled in building relationships over the phone, in person, and through email.

• Strong sense of urgency.

🏝️ Benefits

• Benefits and perks offered by YETI (specific details linked in the posting).

• Equal opportunity employer.

• Workplace accommodations available upon request for candidates with disabilities.