This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the growth of the Outside Sales portfolio by delivering exceptional customer service, precise and comprehensive quotes, sourcing, and full project management.

• Establish robust relationships with both internal and external partners to enhance managed accounts.

• Follow up post-order, address any issues or errors, and ensure that customer requirements are fulfilled.

• Collaborate with vendors and cross-functional teams on quoting, pricing, availability, and resolving issues.

• Manage projects from start to finish, ensuring that managed account customers remain the primary focus.

• Support customers with issue resolution, after-sales follow-up, invoice distribution, and quote inquiries.

• Report directly to a Supervisor.

⛳️ Requirements

• Must be at least eighteen years old.

• Must be authorized to work in the United States legally.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate effectively with cross-functional teams.

• Demonstrated skills in project management.

• Capable of negotiating, addressing complaints, resolving disputes, and handling grievances with both internal and external customers.

• Exceptional written and verbal communication abilities.

• Previous experience in customer service or retail sales, particularly in home improvement trades.

• Understanding of local building codes, specifically related to home improvement.

• Possess a consultative and growth-oriented mindset, with the ability to swiftly respond to customer needs, both internal and external.

• Comprehensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED required.

• Minimum of 1 year of relevant work experience.