Inside Sales Support Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Facilitate the growth of the Outside Sales portfolio by providing exceptional customer service, generating quotes, sourcing materials, managing projects, cultivating relationships, following up post-order, and resolving issues.

• Collaborate with vendors and cross-functional teams to manage quoting, pricing, product availability, and troubleshooting for high-volume projects.

• Manage assigned account projects from start to finish, ensuring that the customer remains the focal point throughout the process.

• Aid both internal and external customers in resolving issues, following up after sales, transmitting invoices, and processing quote requests.

• Report directly to a Supervisor.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• Familiarity with Microsoft Office Suite is required.

• Working knowledge of presentation software, such as Microsoft PowerPoint.

• Proven ability to collaborate and work effectively with cross-functional teams.

• Demonstrated skills in project management.

• Capacity to negotiate, address complaints, resolve disputes, and handle grievances with both internal and external clients.

• Excellent written and verbal communication skills are essential.

• Prior customer service or retail sales experience, particularly in home improvement trades, is preferred.

• Understanding of local building codes, specifically related to Home Improvement.

• A consultative and growth-oriented mindset, with the ability to respond promptly to both internal and external customer needs.

• Comprehensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• A high school diploma and/or GED is required.

• At least one year of work experience is necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Employee discounts on products and services.

• A dynamic work environment with a supportive team.