Inside Sales Support Associate

📋 Description

• Sales analysis: evaluate customer sales data to uncover sales trends and opportunities in collaboration with management.

• Outbound Phone Sales: generate sales opportunities with both current and potential customers through outbound cold calls and inbound inquiries.

• Price Quoting Management: oversee new pricing requests and utilize the CRM (Customer Relationship Management) software to maintain organized records of all customer data and pricing.

• Act as a point of contact between our Sales Agencies, Distributors, and Territory Managers.

• Respond to inquiries via email or phone regarding existing orders promptly.

• Ensure timely follow-up on sample requests and new quotes in accordance with Keystone policies.

• Verify order and stock availability and communicate updates to customers and internal stakeholders promptly.

• Cross-check other manufacturers' part numbers against Keystone products, ensuring accurate product matching while providing support to customers and the sales team with equivalent solutions.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related field is preferred.

• Experience and product knowledge in the lighting industry are required.

• 1-2 years of experience in a similar inside sales role is necessary.

• Excellent customer service skills with a focus on prompt responses, clear communication, and a strong desire to exceed customer expectations.

• Proficient in Microsoft Office, particularly Outlook, Teams, and Excel.

• Familiarity with CRM software and Prophet 21 is preferred.

• Strong analytical and problem-solving abilities.

• Proven exceptional organizational skills and attention to detail.

• Ability to thrive in a time-sensitive work environment.

• Comfortable engaging via phone with strong verbal communication skills.

• Ability to work effectively both independently and as part of a team.

• Exhibit a steadfast belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with those values.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Voluntary life insurance

• Employer-paid group life insurance

• Short-term disability

• A 401k plan with company matching

• Paid time off

• Philanthropic opportunities