Inside Sales Support Associate

📋 Description

• Sales analysis: evaluate customer sales data to uncover sales trends and opportunities in collaboration with management.

• Outbound Phone Sales: generate sales opportunities through outbound cold calling and inbound calls with both existing and prospective customers.

• Price Quoting Management: oversee new price requests while utilizing CRM (Customer Relationship Management) software to keep accurate records of all customer details and pricing information.

• Act as a liaison among our Sales Agencies, Distributors, and Territory Managers.

• Respond to inquiries via email or phone about existing orders promptly.

• Follow up on sample requests and new quotations in a timely manner, adhering to Keystone policies.

• Verify availability of orders and stock, communicating updates to customers and internal stakeholders promptly.

• Cross-reference part numbers from other manufacturers with Keystone products, ensuring accurate product matches while providing support to customers and the sales team with equivalent solutions.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related field is preferred.

• Experience and product knowledge in the lighting industry are essential.

• 1-2 years of sales experience in a similar inside sales position.

• Exceptional customer service skills with a focus on prompt responses, clear communication, and a strong commitment to exceeding customer expectations.

• Proficiency in Microsoft Office, particularly Outlook, Teams, and Excel.

• Familiarity with CRM software and Prophet 21 is preferred.

• Strong analytical and problem-solving abilities.

• Proven organizational skills with a keen attention to detail.

• Ability to thrive in a time-sensitive work environment.

• Comfortable engaging in phone interactions with excellent verbal communication skills.

• Ability to work independently or collaboratively as part of a team.

• Exhibit a steadfast belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and teamwork with these principles.

🏝️ Benefits

• Medical

• Dental

• Vision

• Voluntary life insurance

• Employer-paid group life insurance

• Short-term disability

• 401k plan with company match

• Paid time off

• Philanthropic opportunities