Inside Sales Support Associate

📋 Description

• Conduct sales analysis by evaluating customer sales data to uncover trends and opportunities in collaboration with management.

• Initiate outbound phone sales opportunities with both current and prospective customers through cold calling and inbound calls.

• Manage price quoting by handling new pricing requests and utilizing the CRM (Customer Relationship Management) software to maintain accurate records of customer information and pricing.

• Act as a liaison between our Sales Agencies, Distributors, and Territory Managers.

• Respond promptly to inquiries via email or phone regarding existing orders.

• Ensure timely follow-up on sample requests and new quotes in accordance with Keystone policies.

• Verify order and stock availability, communicating relevant information to customers and internal stakeholders in a timely manner.

• Cross-reference other manufacturers' part numbers with Keystone products to ensure accurate product matching while providing equivalent solutions to customers and the sales team.

⛳️ Requirements

• A Bachelor's degree in Business Administration or a related field is preferred.

• Required experience and product knowledge in the lighting industry.

• 1-2 years of sales experience in a similar inside sales position is necessary.

• Excellent customer service skills, emphasizing quick responses, clear communication, and a strong commitment to exceeding customer expectations.

• Proficient in Microsoft Office, particularly Outlook, Teams, and Excel.

• Familiarity with CRM software and Prophet 21 is preferred.

• Strong analytical and problem-solving abilities.

• Proven organizational skills and keen attention to detail.

• Capable of performing in a time-sensitive work environment.

• Comfortable engaging in phone interactions with strong verbal communication skills.

• Ability to work well independently as well as collaboratively within a team.

• Show unwavering belief in and commitment to the company's Core Values, consistently aligning actions, decisions, and collaboration with them.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Voluntary life insurance.

• Employer-paid group life insurance.

• Short-term disability coverage.

• 401k plan with company match.

• Paid time off.