Inside Sales Support Associate

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Sales analysis: assess customer sales data to pinpoint trends and opportunities in collaboration with management.

• Outbound Phone Sales: generate sales opportunities with both existing and prospective customers through outbound cold calls and inbound inquiries.

• Price Quoting Management: oversee new pricing requests and utilize CRM (Customer Relationship Management) software to ensure accurate records of all customer data and pricing.

• Act as a liaison among our Sales Agencies, Distributors, and Territory Managers.

• Respond to inquiries via email or phone regarding existing orders promptly.

• Follow up on sample requests and new quotes efficiently in alignment with Keystone policies.

• Verify order and stock availability and communicate updates to customers and internal stakeholders in a timely manner.

• Cross-reference part numbers from various manufacturers to Keystone products, ensuring accurate product matching while providing customers and the sales team with equivalent solutions.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field is preferred.

• Experience and knowledge of the lighting industry are required.

• 1-2 years of sales experience in a comparable inside sales position.

• Exceptional customer service skills with a focus on prompt responses, clear communication, and a strong commitment to surpassing customer expectations.

• Proficiency in Microsoft Office, particularly Outlook, Teams, and Excel.

• Familiarity with CRM software and Prophet 21 is preferred.

• Strong analytical and problem-solving abilities.

• Proven organizational skills and attention to detail.

• Capability to perform effectively in a time-sensitive work environment.

• Comfortable engaging in phone interactions with excellent verbal communication skills.

• Ability to work independently or collaboratively within a team.

• Exhibit a steadfast belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and teamwork with them.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• Voluntary life insurance.

• Employer-paid group life insurance.

• Short-term disability.

• A 401k plan with company match.

• Paid time off.

• Philanthropic opportunities.