Inside Sales Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Proactively connect with customers through outbound calls, emails, and follow-up activities to generate, qualify, and advance sales opportunities.

• Comprehend customer needs and suggest suitable products, programs, and solutions.

• Research, qualify, and pursue new leads while ensuring consistent engagement with existing clients.

• Close sales, upsell products and services, and consistently meet assigned sales objectives.

• Address customer inquiries by answering questions, providing additional information, and clarifying product features and benefits.

• Offer sales support, technical assistance, and guidance related to company products, services, and quoting systems.

• Maintain precise and current records of customer interactions, opportunities, and pipeline activities in CRM systems.

• Monitor product, service, and competitive information to effectively position solutions.

• Collaborate with internal partners (e.g., operations, customer experience, warranty, or facility teams) to resolve customer issues and ensure timely resolutions.

• Foster a positive customer experience by upholding professionalism, responsiveness, and composure in fast-paced or high-pressure environments.

• Perform additional related duties as assigned.

⛳️ Requirements

• High school diploma or general education degree (GED).

• A minimum of 4 years of relevant experience, which may include a combination of window or door manufacturing, production and machining, inside or outside sales, and/or customer service.

• Excellent written and verbal communication abilities.

• Capacity to effectively present information one-on-one or in small group settings.

• Strong listening, problem-solving, and sales capabilities.

• Ability to work both independently and collaboratively within a team environment.

• Capacity to manage stress and maintain composure in customer-facing situations.

• Proficiency with Microsoft Office and CRM tools (e.g., Salesforce).

• Strong phone presence and outbound calling skills.

• Ability to consistently meet performance and sales targets.

• Customer-focused mindset committed to delivering a positive experience.

🏝️ Benefits

• Medical & dental coverage.

• Generous leave policies.

• Retirement program.