Inside Sales Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist Field Sales Engineers with daily sales tasks and engage with customers via phone and email to ensure exceptional service throughout the sales journey.

• Handle customer quotations and orders on a daily basis, track quote activities, and follow up promptly to facilitate effective sales execution.

• Oversee open orders and delivery timelines by reviewing back order reports, updating promised shipping dates, expediting orders as necessary, and keeping customers updated on any changes.

• Collaborate closely with sales colleagues and customers to follow up on quotations, identify customer needs, and support appropriate cross-selling opportunities.

• Aid in after-sales processes, including returns authorizations, warranty issues, and customer problem resolution, ensuring all requests are processed efficiently and professionally.

• Maintain precise customer and order data in internal systems and provide administrative assistance to the broader sales team.

⛳️ Requirements

• Prior experience in inside sales, customer service, sales support, or order processing.

• Confident in managing quotations, orders, and customer inquiries with precision and attention to detail.

• Highly organized, capable of juggling multiple tasks, and comfortable in a fast-paced environment.

• Dependable, accountable, and focused on delivering exceptional customer service.

• Ability to communicate clearly and professionally while fostering effective working relationships with both customers and internal teams.

• Background in the electronics, technology, or distribution sectors would be beneficial.

• Experience with CRM or ERP systems, preferably Oracle, would be an advantage.

🏝️ Benefits

• Full-time, permanent employment contract with a 6-month probation period.

• Competitive compensation package that includes a bonus structure.

• A reliable, trusting, and inclusive work atmosphere.

• Opportunities for personal and professional growth.

• A collaborative team environment with flat hierarchies and open communication.

• Remote work option available.