Inside Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure seamless continuity between patients, clinics, community resources, physician practices, and home settings to enhance patient satisfaction.

• Drive sales, increase billed revenue, and attract new patients in alignment with departmental objectives.

• Enhance patient safety, comfort, and overall well-being while raising awareness of available home medical equipment options.

• Coordinate referrals to guarantee timely admissions and appropriate patient care.

• Accurately obtain, process, and finalize complex orders in a timely manner.

• Manage a high volume of outbound calls in a dynamic and fast-paced environment.

• Generate referrals through sales and marketing avenues and promote the services offered.

• Cultivate long-lasting relationships with patients, families, referral sources, clinics, and other stakeholders.

• Collaborate with the Marketing team to create or enhance educational materials.

• Gather medical information and documentation necessary for supply program orders.

• Validate codes and fees, secure insurance authorizations and physician signatures, and clarify coverage guidelines.

• Arrange payments for non-covered items and recommend alternative equipment when necessary.

• Explain benefits and financial responsibilities to patients while assisting with insurance inquiries.

• Resolve insurance verification issues or delays in collaboration with referral sources and patients.

• Evaluate medical necessity and reimbursement eligibility for prescribed DME/RT equipment.

• Maintain up-to-date knowledge of billing, documentation, and reimbursement policies for Medicare, Medicaid, third-party, and contracted payers.

• Prioritize urgent or emergency orders and validate as well as log CMNs and PARs as required.

• Facilitate the resolution of patient issues in cooperation with operational teams.

• Identify initiatives to increase revenue, reduce costs, and enhance customer satisfaction.

• Contribute to problem-solving efforts and sales objectives within the branch marketing team.

• Diagnose and resolve customer complaints, making service-related decisions based on pertinent medical information.

• Communicate the needs of hospital and physician referral sources to sales and operations teams.

• Foster teamwork among branch sales and operational teams.

• Utilize company communication systems to report and manage information.

• Share knowledge and expertise with colleagues while actively participating in team meetings.

⛳️ Requirements

• High School Diploma is required.

• An Associate degree from an accredited college is preferred.

• A minimum of one year of relevant work experience in healthcare, administration, insurance, customer service, or management.

• Experience in B2B or B2C sales is preferred.

• Exceptional verbal and written communication skills.

• Strong presentation abilities.

• Outstanding customer service skills.

• Knowledge of products and a strong motivation for sales.

• Capability to work independently as well as collaboratively within a team.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Ability to prioritize and handle multiple projects efficiently.

• Mental alertness and the capacity to manage confidential information appropriately.

• Proficient computer skills and familiarity with Microsoft Office.

• Availability to work Monday through Friday, from 10:00 AM to 7:00 PM Central Time Zone.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement plan with company match.

• Paid time off and holidays.

• Opportunities for professional development and career advancement.

• Supportive work environment promoting work-life balance.