Inside Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure seamless communication among patients, clinics, community resources, physician practices, and home environments to enhance patient satisfaction.

• Drive sales growth, billed revenue, and the acquisition of new patients in line with departmental objectives.

• Enhance patient safety, comfort, and well-being while raising awareness of available options among healthcare professionals, physicians, and patients.

• Coordinate referrals to ensure timely admissions and appropriate care for patients.

• Accurately and promptly obtain, process, and finalize complex orders.

• Handle a high volume of outbound calls in a dynamic and fast-paced environment.

• Generate referrals through sales and marketing initiatives while promoting the services offered.

• Build enduring relationships with patients, families, referral sources, clinics, and other stakeholders.

• Collaborate with Marketing to create or enhance educational materials.

• Gather necessary information and medical documentation for supply program orders.

• Validate codes and fees, secure insurance authorizations and physician signatures, and discuss coverage guidelines.

• Arrange payment for items not covered by insurance and recommend alternative equipment when appropriate.

• Clarify benefits and financial responsibilities to patients, assisting with insurance inquiries.

• Address issues related to insurance verification or delays in collaboration with patients and referral sources.

• Evaluate diagnoses and disease states to meet DME reimbursement criteria and suggest additional or alternative equipment as needed.

• Understand cost-effective delivery methods for ordered DME.

• Stay informed about billing, documentation, and reimbursement guidelines for Medicare, Medicaid, third-party, and contracted payers.

• Assist patients and referral sources in identifying alternative providers when services are not covered.

• Prioritize urgent or emergency orders while validating and logging CMNs and PARs.

• Resolve patient concerns in conjunction with AdaptHealth operational teams.

• Identify strategies to boost revenue, reduce costs, and enhance customer satisfaction.

• Contribute to the branch marketing team’s problem-solving efforts and sales objectives.

• Communicate the needs of hospitals and physician referral sources to sales and operational teams.

• Foster teamwork among branch sales and operational teams.

• Utilize company communication systems to report and process relevant information.

• Share knowledge and expertise with colleagues.

• Attend team meetings as requested.

⛳️ Requirements

• High School Diploma is mandatory.

• Minimum of one (1) year of relevant experience in healthcare, administration, insurance, customer service, or management, irrespective of the industry.

• Experience in B2B or B2C sales is preferred.

• Exceptional verbal and written communication skills.

• Strong presentation abilities.

• Outstanding customer service skills.

• Knowledge of products.

• A drive for sales.

• Capability to work independently as well as collaboratively within a team.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Ability to prioritize tasks and manage multiple projects effectively.

• Mental agility and the capacity to handle confidential information appropriately.

• Proficient in computer skills and familiar with Microsoft Office.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive work environment that fosters teamwork.