Inside Sales Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Promoting and marketing our aesthetic products (medical devices) to specialist physicians via phone.

• Engaging with customers through various channels, including phone, email, and virtual conferencing tools, to cultivate strong relationships and meet sales objectives.

• Achieving or surpassing sales goals within the designated remote inside sales territory.

• Expanding market share in the assigned area.

• Convincing customers using competing products to switch, identifying and acquiring new clients, strengthening ties with existing customers, and winning back lost customers.

• Actively qualifying and generating leads.

• Identifying cross-selling opportunities.

• Overseeing the complete sales cycle, from initial contact with potential customers to closing deals and ensuring long-term customer retention.

• Organizing and conducting remote customer meetings, including thorough follow-ups.

• Providing technical details and marketing the relevant products to office-based physicians and hospital specialists.

• Planning and executing outbound calls, while managing inbound inquiries.

• Qualifying leads effectively.

• Continually assessing and profiling customer potential.

• Maximizing annual revenue planning for the assigned remote territory with a focus on strategic territory management.

• Analyzing market trends regarding the sales progress of our products and competitors, identifying opportunities and critical trends.

• Utilizing marketing materials effectively to clearly communicate core messages, product differentiation, and our brand positioning relative to competitors.

• Implementing product claims with a focused alignment of activities to marketing strategies and sales processes, including strategic direction and tactics (execution of brand strategy).

• Maintaining professional reporting standards: ensuring timely completion of all administrative duties and meeting KPIs.

• Providing competent customer management and actively advocating for customer needs.

• Ensuring exceptional customer service, handling inquiries and issues professionally, proposing solution strategies, and promptly following up on agreed actions.

• Attending regional events as required.

⛳️ Requirements

• Completed training qualifying you to function as a medical device consultant.

• Successfully finished commercial or scientific training, pharmaceutical representative training, or possess the necessary expertise under §75 of the German Medicines Act.

• Foundational knowledge of GxP standards.

• A minimum of two years of customer service experience, ideally with at least one year in telephone service.

• Willingness to undergo training in telephone sales.

• Strong passion for the aesthetics industry.

• Proficient in written and spoken German.

• Good English language skills are a plus.

• Strong customer orientation to ensure high levels of customer/patient satisfaction.

• Highly persuasive with a presentation- and closing-oriented personality, excellent communication skills, and a team-oriented mindset.

• A high level of agility and a readiness to adapt to evolving market conditions, proactively and creatively adjusting work methods.

• Advanced digital skills and confident use of digital solutions (Veeva CRM and CLM, XPM, WebEx, etc.) along with MS Office proficiency.

• Commitment to continuous professional growth.

• Ability to articulate complex scientific concepts clearly to various customer groups.

• High motivation and energy to pursue and achieve goals.

• Strong performance management skills to continuously enhance sales target achievement.

• Solid analytical skills combined with creativity.

• Flexibility, dedication, and a spirit of teamwork.

🏝️ Benefits

• A diverse role where you can genuinely make a difference.

• An open and inclusive corporate culture.

• Competitive salary and benefits.

• Comprehensive onboarding program with a dedicated mentor.

• Flexible work schedules to promote a healthy work-life balance.

• Occupational health management featuring extensive health and fitness programs.

• Company social benefits.

• Various career advancement opportunities within an internationally focused organization.

• Attractive opportunities for personal and professional development.