Inside Sales Representative – NIC Components

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Oversee the comprehensive account relationship by delivering strategic service and support to the designated customer base.

• Enhance profit margins, expand market share, and promote value-added solution selling.

• Deliver customer service through quoting facilitation, demand fulfillment, on-time delivery, engineering support, and troubleshooting customer issues.

• Act as the primary liaison between suppliers and customers to foster and develop long-term business partnerships for Arrow.

• Create and manage customer strategies within the designated account territory to achieve Sales Excellence.

• Oversee supply chain engagements, including e-Compass, Consignments, CARES, Synergistic products, Reverse Logistics, GBC, and ITAD.

• Promote and drive Solutions Selling in alignment with the approved account-level strategy.

• Make informed sales decisions based on an understanding of the competitive landscape.

• Conduct ongoing Sales Support activities for the Order to Invoice process.

• Manage the customer interface for backend Quality processes, including corrective actions and Field Quality Reports.

• Maintain the Perfect Order Index (POI) and ensure inventory integrity to minimize write-offs and bill-backs.

• Handle the customer interface for Credit & Financial Information and coordinate available resources and support functions.

• Establish strategy for the Quote to Order process and oversee customer quotations.

• Confirm EOL and item class changes, negotiate pricing and markup quotes, and inform customers of price increases.

⛳️ Requirements

• Generally requires a 4-year degree and 2–4 years of relevant experience; or an advanced degree without experience; or equivalent work experience.

• Familiarity with Salesforce.

• Intermediate proficiency in Excel, including VLOOKUPs, pivot tables, and formulas.

• Strong skills in time management.

• Capability to multitask in a dynamic environment.

• Prior sales experience.

• If based in a remote location, willingness to travel to an Arrow office as requested by Arrow leadership.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401k with Matching Contributions.

• Short-Term/Long-Term Disability Insurance.

• Health Savings Account (HSA)/Health Reimbursement Account (HRA).

• Paid Time Off.

• Tuition Reimbursement.

• Opportunities for Growth.

• Competitive financial compensation.

• Various compensation plans.

• Comprehensive benefits package.