Inside Sales Representative, Bilingual – Hindi, Food Distribution, FMCG, CPG

This is a fully remote position, open to applicants in India.

📋 Description

• Effectively oversee and expand weekly sales orders from designated accounts via phone calls, online interactions, and occasional field visits.

• Frequently communicate with clients through phone, email, and occasional in-person visits to evaluate needs, manage inventory, boost sales through upselling/cross-selling, promote trials/samples, and stay updated on promotions.

• Build and uphold a comprehensive understanding of product offerings to deliver customized recommendations.

• Aid the collections team in obtaining timely payments from accounts, including necessary follow-ups.

• Foster robust relationships with grocery and restaurant clients, providing guidance on product choices and ordering procedures.

• Address customer inquiries and resolve issues swiftly, documenting and tracking significant concerns for resolution.

• Collaborate with the local warehouse supervisor to ensure order fulfillment and assist with local customer pickups.

• Generate invoices, receive, process, and record incoming payments. Address client billing questions and concerns. Reconcile invoices and payments for assigned accounts. Maintain follow-ups based on aging receivables for each account.

• Analyze sales data to pinpoint opportunities for enhancing market share and wallet size.

• Remain updated on market trends and competitors, providing regular insights and reports to management.

• Work alongside the business strategy team to integrate sales insights into daily account management.

• Participate in both virtual and occasional field marketing activities, product demonstrations, and industry events to explore new markets.

• Engage in cold calling, email campaigns, and occasional in-person visits to generate new client leads.

• Supply management with reports regarding customer needs, prospective new products or services, and competitive activities.

• Assist customers in embracing new technologies and e-commerce platforms.

• Carry out additional duties as necessary to fulfill business requirements.

⛳️ Requirements

• 2-5 years of sales experience in the food & beverage, hospitality, or distribution sectors.

• Bilingual in English and Hindi; proficiency in additional South Asian languages is advantageous.

• Skilled in Microsoft Office or Google Suite.

• Valid driver’s license with a clean driving record; willing to travel as needed.

• Capable of occasionally lifting up to 60 lbs, as required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k) with Employer Match after 1 year

• Life Insurance (Employer Sponsored & Voluntary options available)

• Short Term and Long Term Disability Insurance

• Generous PTO (5 days on hire, 5 days after 90 days)

• 6 Paid Holidays per year

• Referral Program

• Relocation Assistance (as discussed per company’s discretion)

• Travel Reimbursement

• Bonus and Performance Bonus Opportunities