Inside Sales Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Transform inbound and outbound calls into scheduled vehicle service appointments.

• Meet and surpass key performance indicators for conversion rates, upsells, cross-sells, and revenue targets.

• Suggest additional repairs, maintenance packages, and service enhancements that are advantageous for the customer.

• Deliver VIP white glove customer service, ensuring that each interaction fosters trust and loyalty.

• Clearly communicate with customers regarding services, timelines, and costs.

• Utilize our CRM to manage leads, arrange appointments, and record all customer interactions.

• Work in collaboration with shop teams to guarantee smooth transitions and outstanding follow-up.

⛳️ Requirements

• Experience in Sales Development / Call Center / Inside Sales (automotive experience is a plus but not mandatory).

• Strong telephone presence with a background in managing high call volumes (75–100+ calls per day).

• Ability to persuade and close deals without being aggressive—emphasizing consultative, trust-based sales.

• Proven track record of meeting or exceeding sales and service KPIs.

• Proficiency in CRM tools and excellent organizational skills.

• Quick and accurate typing skills (40+ WPM).

• Excels in a fast-paced, goal-oriented environment while providing exceptional customer care.

• Must reside in one of the following states: Arizona, California, Florida, Indiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Carolina, South Carolina, or Texas.

🏝️ Benefits

• Paid time off (PTO) plus six paid holidays each year.

• Medical, Dental, and Vision Insurance coverage.

• 401(k) plan with a 4% employer match.

• Employee referral program.