Inside Sales Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for all issues concerning designated accounts or territories.

• Foster and sustain long-term, positive relationships with clients.

• Ensure the prompt and successful delivery of products and services that meet client requirements and company goals.

• Maintain an in-depth understanding of accounts and contacts within your designated territory.

• Update and manage customer information in the CRM system.

• Achieve or surpass assigned revenue targets.

• Make at least 30 outbound calls daily to connect with clients and prospects.

• Develop and distribute targeted email campaigns and promotional messages on a weekly or biweekly basis.

• Respond to all customer emails within one hour or less.

• Professionally handle inbound customer calls and inquiries.

• Become a subject matter expert on clients' products, pricing, and decoration techniques.

• Offer proactive and reactive suggestions to customers for products and projects.

• Create and present virtual product demonstrations customized to client needs.

• Follow up on all leads, opportunities, sample requests, and projects.

• Enter and oversee sample requests.

• Resolve customer issues and escalate challenges when necessary.

• Identify prospects for upselling and cross-selling.

• Provide backup support to team members as required.

⛳️ Requirements

• A minimum of 2 years of experience in inside sales or a comparable customer-facing position.

• Strong communication and influencing abilities, with the capacity to engage stakeholders at all levels.

• A proven history of delivering customer-focused solutions.

• Familiarity with CRM and ERP systems.

• Excellent organizational capabilities and meticulous attention to detail; able to juggle multiple projects simultaneously.

• Strong listening, negotiation, and presentation skills.

• Effective verbal and written communication abilities.

• At least 2 years of completed college coursework; a degree is preferred.

• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.

• Ability to compile and analyze sales reports.

• Previous experience in the promotional products industry is a requirement.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.