Inside Sales Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Implement structured outbound campaigns and handle inbound inquiries to ensure a steady contact cadence with assigned accounts; achieve or surpass activity-based KPIs for calls, emails, and touchpoints.

• Keep precise records of opportunity stages, activities, and closing dates in the CRM; deliver weekly pipeline updates and monthly forecasts along with mitigation strategies.

• Facilitate order execution by verifying product availability, lead times, shipping needs, and necessary documentation; collaborate closely with customer service, scheduling, and operations teams.

• Conduct virtual customer interactions (calls, video meetings, email campaigns) to establish rapport, identify needs, and foster repeat business.

• Identify, prioritize, and reconnect with lapsed and dormant accounts through focused win-back initiatives; gain insights into account churn reasons and propose solutions that align with current Lignetics programming and pricing.

• Assist regional chain programs by coordinating promotional planning and ensuring follow-through on customer commitments.

• Increase revenue in the heating and bedding category within the existing account base by suggesting suitable products, managing replenishment schedules, and capturing seasonal demand.

• Analyze sales and customer data in preparation for regular account reviews, identify gaps and opportunities, and recommend optimal next steps.

• Build trust-based relationships with customers and internal stakeholders by offering responsive communication, clear expectations, and prompt issue resolution.

• Gather and report essential market and customer feedback (pricing, competitive activity, product requests) to inform commercial and marketing strategies.

• Collaborate effectively with the broader sales team to support account strategies, promotional execution, and the achievement of revenue and margin goals.

• Address and resolve customer issues and complaints by liaising with internal teams and keeping customers updated until resolution.

• Assist with contract, pricing, and program administration by preparing customer documentation, tracking renewal dates, and coordinating approvals according to internal policies.

⛳️ Requirements

• A minimum of two years’ experience in inside sales, customer service, account support, or a related commercial role (B2B experience preferred).

• Excellent phone, email, and virtual communication skills with a professional customer demeanor.

• Capability to assess customer needs, recommend appropriate solutions, and negotiate within established pricing and program guidelines.

• Strong organizational skills to handle multiple opportunities, follow-ups, and deadlines in a dynamic environment.

• Proficient in CRM and Microsoft Office applications; ability to maintain accurate records of accounts and pipeline documentation.

• Basic knowledge of the fuel pellet industry (or a quick learning ability) and awareness of relevant market and seasonal demand trends.

• Willingness to travel occasionally for training, trade events, or significant customer meetings as required.

• An associate or bachelor’s degree in a related field is preferred (or an equivalent combination of education and experience).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.