Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with sales teams to deliver administrative support for sales activities.

• Assist clients with inquiries prior to sales and facilitate order fulfillment.

• Process and oversee customer purchase orders, ensuring accurate entry at the designated location.

• Coordinate purchase orders with plant sites, reload yards, procurement, and logistics to ensure timely fulfillment for customers.

• Adhere to SOX standards to maintain precise documentation.

• Manage telephone inquiries from customers efficiently.

• Deliver exceptional customer service through proactive problem-solving.

• Conduct monthly reconciliation of inventory at reload yards.

• Provide assistance during the absence of other inside sales representatives.

• Follow the protocols set by Koppers Credit and Finance Departments.

• Occasionally visit plants to aid in physical inventories and training sessions.

• Support customer restoration initiatives during storms and emergencies by processing orders and offering assistance.

• Execute additional tasks as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A bachelor’s degree in sales/marketing or a related field is preferred.

• 1–3 years of experience in customer service or inside sales is necessary.

• Outstanding customer service skills are essential.

• Ability to analyze, read, and write general business reports is required.

• Basic understanding of financial reports is necessary.

• Capability to effectively present information and address questions from groups of managers, clients, and customers.

• Strong team player with the ability to work collaboratively.

• High attention to detail is crucial.

• Proficiency in Microsoft Office Products is required.

• Reliable Wi-Fi connection is needed for the remote position.

• Ability to thrive under pressure and manage multiple tasks simultaneously.

• Self-motivated individual with the capability to work independently.

• Willingness to travel up to 5% is expected.

🏝️ Benefits

• Equal opportunity employer.

• Opportunities for occasional plant visits for physical inventories and training.

• Flexible remote work arrangement.

• Potential support for customer restoration efforts during storms/emergencies, which may include nights, weekends, and holidays.