Inside Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist Territory Sales Managers in maintaining and enhancing general account portfolios.

• Cultivate and sustain client relationships to ensure long-term business success and customer satisfaction.

• Provide post-sales assistance and proactively address client queries.

• Perform regular phone outreach to promote Hygiena's products and solutions.

• Focus on recovering lost sales velocity from inactive or declining accounts.

• Collaborate with Territory Sales Managers and utilize Sales Operations data to pinpoint account health risks.

• Execute retention strategies aimed at minimizing customer churn.

• Identify and assess high-potential leads through cold calling, email, and social media outreach.

• Manage the routing of inbound inquiries according to established assignment protocols.

• Identify, cleanse, and input new contact information into the CRM system.

• Create sales reports, analyze performance metrics, and keep management informed about sales activities, forecasts, and outcomes.

• Conduct cold calls for lead identification, qualification, and potential opportunity generation.

• Introduce products or services, evaluate prospect needs, and articulate how offerings can meet those needs.

• Formulate sales plans and strategies to penetrate new markets and boost territory market share and profitability.

• Oversee and update sales pipelines, track lead and prospect engagements, and follow up on opportunities.

• Ensure governance and protection of data quality.

• Contribute to the ongoing improvement of sales processes and procedures.

⛳️ Requirements

• Bachelor's degree in Microbiology, Biotechnology, Chemical Engineering, Industrial Engineering, or a related field is preferred.

• Demonstrated experience in sales, ideally in a B2B or B2C context; a preference for 2 years of experience.

• Outstanding verbal and written communication skills.

• Proficiency in French is preferred but not mandatory.

• Strong negotiation and closing abilities with a history of meeting or exceeding sales targets.

• Capacity to work both independently and collaboratively in a team-oriented setting.

• Detail-oriented with exceptional organizational and time management capabilities.

• Proficient in CRM software and the Microsoft Office Suite.

• Results-oriented mindset with a commitment to delivering outstanding customer service.

• Adaptable to manage multiple tasks and prioritize responsibilities in a dynamic environment.

• Positive attitude, resilience, and eagerness to learn and grow within sales.

• Must have a customer-focused approach.

• Ability to quickly learn in a fast-paced setting is essential.

🏝️ Benefits

• Culture of teamwork and cross-functional communication.

• Opportunities to help prevent foodborne illnesses, healthcare-associated infections, and other outbreaks.

• Community engagement and support for local organizations working to enhance the lives of children and youth.

• Equal opportunity and diversity-valuing workplace.