Inside Sales Associate

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Deliver proactive sales and operational assistance to enhance customer engagement, expedite opportunities, and ensure an outstanding customer experience.

• Provide support for quote and pricing inquiries.

• Track order and shipment statuses.

• Oversee purchase order and invoicing processes.

• Aid in territory planning and customer events.

• Organize sales-related communications.

• Facilitate prompt resolution of customer concerns.

• Keep precise sales records.

• Offer reporting and business insights.

• Assist with sales analytics to support strategic decision-making.

• Collaborate with Regional Sales Managers and Business Development teams to pinpoint process enhancements.

• Assist with initiatives aimed at account growth.

• Enhance engagement with resellers, distributors, consultants, and end-user partners.

• Serve as a liaison among customers, sales, operations, customer service, finance, and supply chain teams throughout the sales process.

⛳️ Requirements

• At least 2+ years of relevant experience in sales support, inside sales, customer service, operations, or business support.

• Proven analytical abilities with experience in interpreting and reporting business data.

• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

• Excellent verbal and written communication capabilities.

• Strong organizational, planning, and time management skills.

• Ability to juggle multiple priorities at once.

• Capability to work effectively across cross-functional teams and foster collaborative relationships.

• High attention to detail and dedication to accuracy.

• Self-driven, adaptable, and able to work independently in a remote setting.

• Demonstrated effectiveness in a high-paced business environment.

• Integrity, honesty, and ethical behavior.

• Experience with SAP is preferred.

• Familiarity with Salesforce CRM is preferred.

• Background in supporting sales organizations within professional AV, technology, consumer electronics, or similar sectors is preferred.

• Strong knowledge of sales operations, order management, and forecasting procedures is preferred.

• Advanced Excel and reporting skills are preferred.

• Bachelor's degree is preferred or equivalent experience.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for hybrid home/office work.

• Monthly “Free Fridays.”

• Early closure on Fridays throughout the year, including summer half-days.

• Annual corporate bonus plan based on company performance (not guaranteed).

• Healthcare benefits: medical, dental, and vision coverage.

• Paid medical leave.

• 401(k) plan with matching contributions from the company.

• Vacation time.

• Education assistance.

• Student loan assistance program.

• Eighty hours of paid sick leave annually.

• Up to twelve weeks of paid parental leave.