Inside Sales Representative

This is a fully remote position, open to applicants in Montana, +4 more states.

📋 Description

• Acquire new members through both inbound and outbound calls.

• Utilize probing questions and active listening skills to assess customer needs for products and services.

• Provide service to existing members and address inquiries regarding product usage and benefits.

• Cross-sell ancillary and other relevant products to current members.

• Focus on the retention of existing members.

• Keep updated knowledge of CMS and state regulations.

• Demonstrate multitasking abilities while using a computer during phone interactions with prospects and members.

• Record pertinent information in the Customer Relationship Management (CRM) system.

• Meet objectives for sales, conversion, and cross-selling.

• Reach out to prospective members within the established performance-plan timeframes.

• Achieve targets related to member retention.

• Maintain high levels of member satisfaction.

• Develop an expert understanding of the company's products, services, and processes.

• Serve as the primary contact for inquiries and issue resolution, managing member relationships throughout the year.

• Collaborate as part of a high-performing team dedicated to professional development and career advancement.

⛳️ Requirements

• A 4-year college degree or 1 to 2 years of experience in selling various Medicare products (e.g., Medicare Advantage, Medicare Supplement).

• Must secure a Life & Health insurance license within 2 attempts and/or 60 days from the start date of employment.

• Frequent use of computers for daily job tasks.

• Capacity to multitask while engaging in phone conversations.

• Exceptional communication and listening skills.

• Self-motivated individual with a positive outlook.

• Ability to manage emotions when interacting with dissatisfied customers.

• Flexibility to thrive in a high-pressure, results-driven environment.

• Ambition to build, manage, and expand a book of business.

• High proficiency in computer skills, including Microsoft Office.

• Capability to perform basic mathematical operations without a calculator.

• Must successfully complete annual AHIP Continuing Education, Product Certification, Security and Compliance, Client/Carrier Certifications, and required CMS certifications.

• Full-time commitment of 40 hours per week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Hourly base pay plus commission.