Inside Sales Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Generate new business opportunities for the National Hardware brand through both outbound and inbound communications.

• Prospect and identify potential customers via calls, emails, social media, and other lead-generation initiatives.

• Respond to incoming inquiries and qualify leads accordingly.

• Promote core categories while identifying growth opportunities in ancillary categories.

• Follow up with prospects to advance opportunities and secure business.

• Conduct sales presentations and product demonstrations through phone, video conferencing, or virtual platforms.

• Build and nurture relationships with both new and existing customers.

• Understand customer needs and suggest appropriate products, services, or solutions.

• Provide support to customers throughout the sales process.

• Prepare quotations, proposals, and necessary sales documentation.

• Manage the opportunity pipeline utilizing CRM software.

• Maintain precise records of customers, accounts, and sales activities.

• Collaborate with marketing, customer service, and field sales teams.

• Stay updated on products, industry trends, market conditions, and competitor activities.

• Achieve or surpass sales goals, KPIs, and revenue targets.

• Coordinate reset merchandising aids and address missing merchandising aids with the Sales Ops team.

⛳️ Requirements

• 2-3 years of experience in inside sales or customer service is required.

• Postsecondary education in Business, Marketing, Sales, or a related field is preferred.

• Exceptional verbal and written communication skills.

• Strong customer service and relationship management skills.

• Demonstrated ability to influence and persuade customers effectively.

• Excellent organizational and time-management capabilities.

• Ability to handle multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office applications and CRM software.

• Self-motivated with a focus on results.

• Strong problem-solving and negotiation abilities.

• Capability to work both independently and collaboratively in a team setting.

🏝️ Benefits

• Remote work (work from home).

• Regular feedback, training, and development opportunities.

• Limited travel, if any (0%-10%).