Inside Sales Manager

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee and enhance the inbound follow-up team, which includes SDRs and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Manage the pairing model that aligns Sales Associates with Account Executives.

• Set standards for cadence, ownership, and CRM data integrity.

• Supervise the Sales Trainer and take charge of the onboarding and ramp-up process for all new sales hires.

• Create, write, and A/B test follow-up sequences for email and chat interactions.

• Utilize reply rates, re-engagement rates, and conversion metrics as your main performance indicators.

• Develop and oversee the strategy for recovering no-shows from cancellations and missed demos.

• Transform missed and cancelled demos into rebooked discussions.

• Design and implement reactivation campaigns for older and closed-lost opportunities.

• Minimize drop-offs between stages in the sales funnel, starting with the least effective stage.

• Supervise the management of leads and opportunities generated through channel partnerships.

• Define clear ownership, follow-up, and reporting standards for opportunities sourced from partners.

• Monitor the performance of channel partners and assess their effectiveness as a source of new business.

• Review recorded calls and demos with a written sales scorecard for evaluation.

• Maintain a consistent monthly call-review coverage target for every representative.

• Provide coaching to Account Executives on discovery techniques, handling objections, creating urgency, and securing follow-up calls.

• Conduct regular calibration sessions to ensure uniform scoring and coaching standards.

• Participate in live deals when a representative requires assistance in advancing an opportunity.

• Maintain the sales knowledge base as the company's authoritative source of information.

• Keep the content that supports our AI sales chat assistant up-to-date.

• Establish a regular review schedule to ensure customer-facing information remains precise and current.

• Verify that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a comparable commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales cycle performance.

• Strong comprehension of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal progression.

• Capability to review sales calls, identify performance gaps, and provide clear, actionable feedback.

• Practical experience in building sales sequences across email, chat, SMS, or other follow-up platforms.

• Strong CRM discipline with experience using platforms like HubSpot or Salesforce.

• Proficient in using data to identify funnel issues, set goals, and manage performance.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work during Pacific Time hours.

• **Preferred**

• Experience managing both SDRs or Sales Associates and Account Executives.

• Background in owning sales onboarding, training, and representative ramp-up programs.

• Familiarity with developing no-show recovery, closed-lost reactivation, or aged-pipeline campaigns.

• Knowledge of AI-enabled sales tools, conversation intelligence, and sales automation platforms.

• Experience working in a fast-paced startup, SaaS, staffing, outsourcing, or technology-enabled services environment.

• Expertise in managing leads generated through channel partnerships.

• Understanding of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• A supportive and collaborative team environment.