Inside Sales Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee and enhance the inbound follow-up team, comprising SDRs and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Take ownership of the pairing model that aligns Sales Associates with Account Executives.

• Set standards for cadence, ownership, and expectations for CRM hygiene.

• Manage the Sales Trainer and oversee the onboarding and ramp-up process for all new sales hires.

• Create, write, and A/B test follow-up sequences for email and chat communications.

• Utilize reply rates, re-engagement rates, and conversion metrics as your main performance indicators.

• Develop and manage the no-show recovery process for cancellations and missed demonstrations.

• Convert missed and canceled demos into rebooked discussions.

• Create and execute reactivation campaigns targeting aged and closed-lost opportunities.

• Minimize stage-to-stage drop-off across the sales funnel, starting with the least effective stage.

• Supervise the management of leads and opportunities generated through channel partnerships.

• Define clear ownership, follow-up, and reporting standards for opportunities sourced from partners.

• Monitor the performance of channel partners and assess their effectiveness in generating new business.

• Review recorded calls and demos utilizing a written sales scorecard.

• Maintain a fixed monthly target for call reviews for each representative.

• Coach Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls.

• Conduct regular calibration sessions to ensure uniform scoring and coaching standards.

• Participate in live deals when a representative requires support in advancing an opportunity.

• Manage the sales knowledge base, serving as the company’s definitive source of information.

• Keep updated the content that supports our AI sales chat assistant.

• Implement a routine review schedule to ensure customer-facing information is accurate and up-to-date.

• Ensure that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a comparable role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales-cycle performance.

• Solid understanding of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery skills, objection handling, urgency, and deal progression.

• Capability to review sales calls, identify performance gaps, and offer clear, actionable feedback.

• Hands-on experience in constructing sales sequences across email, chat, SMS, or other follow-up channels.

• Strong CRM discipline and practical experience with platforms such as HubSpot or Salesforce.

• Proficient in using data to diagnose funnel issues, establish targets, and oversee performance.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work during Pacific Time hours.

• **Preferred**

• Experience managing both SDRs or Sales Associates along with Account Executives.

• Familiarity with owning sales onboarding, training, and representative ramp-up programs.

• Experience in developing no-show recovery, closed-lost reactivation, or aged-pipeline campaigns.

• Knowledge of AI-enabled sales tools, conversation intelligence, and sales automation platforms.

• Background in high-growth startups, SaaS, staffing, outsourcing, or technology-enabled services companies.

• Experience managing leads generated from channel partnerships.

• Understanding of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous PTO policy and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.