Inside Sales Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Lead and develop the inbound follow-up team, comprising SDRs and Sales Associates.

• Conduct regular one-on-one meetings, coach performance, and recruit as the team expands.

• Oversee the pairing model between Sales Associates and Account Executives.

• Set standards for cadence, establish ownership rules, and ensure CRM hygiene expectations are met.

• Manage the Sales Trainer and take charge of onboarding and ramp-up for all new sales hires.

• Create, write, and A/B test follow-up sequences across email and chat platforms.

• Use reply rates, re-engagement rates, and conversion metrics as your primary performance indicators.

• Develop and manage the no-show recovery process for cancellations and missed demonstrations.

• Convert missed and cancelled demonstrations into rebooked conversations.

• Create and run reactivation campaigns for aged and closed-lost opportunities.

• Minimize stage-to-stage drop-off throughout the funnel, starting with the least effective stage.

• Supervise the management of leads and opportunities generated through channel partnerships.

• Define clear ownership, follow-up, and reporting standards for partner-sourced opportunities.

• Monitor channel partner performance and assess its effectiveness as a source of new business.

• Review recorded calls and demonstrations utilizing a written sales scorecard.

• Maintain a set monthly call-review coverage target for every representative.

• Coach Account Executives on discovery, objection handling, urgency, and securing follow-up calls.

• Conduct regular calibration sessions to ensure uniform scoring and coaching standards.

• Participate in live deals when a representative requires assistance in advancing an opportunity.

• Manage the sales knowledge base as the company’s definitive source of information.

• Keep the content that powers our AI sales chat assistant up to date.

• Implement a routine review process to ensure that customer-facing information is accurate and current.

• Verify that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a comparable commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Proven track record in enhancing follow-up, pipeline conversion, show rates, or sales-cycle performance.

• Strong knowledge of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery techniques, objection handling, urgency, and deal progression.

• Ability to assess sales calls, identify performance gaps, and provide clear, actionable feedback.

• Practical experience in creating sales sequences across email, chat, SMS, or other follow-up channels.

• Strong CRM discipline and experience with platforms such as HubSpot or Salesforce.

• Proficient in using data to identify funnel issues, set targets, and manage performance effectively.

• Excellent written and verbal communication skills in English.

• Willingness and capability to work during Pacific Time hours.

• **Preferred**

• Experience managing both SDRs or Sales Associates alongside Account Executives.

• Experience overseeing sales onboarding, training, and representative ramp-up programs.

• Experience in developing no-show recovery, closed-lost reactivation, or aged pipeline campaigns.

• Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms.

• Background in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company.

• Experience managing leads generated through channel partnerships.

• Knowledge of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits package.

• Flexible working hours and remote work options.

• Engaging company culture and collaborative environment.