Inside Sales Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and enhance the inbound follow-up team, encompassing SDRs and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Take ownership of the pairing model that connects Sales Associates with Account Executives.

• Set standards for cadence, define ownership responsibilities, and ensure CRM hygiene practices.

• Manage the Sales Trainer and direct the onboarding and ramp-up process for all new sales personnel.

• Create, write, and A/B test follow-up sequences through email and chat channels.

• Utilize reply rates, re-engagement rates, and conversion metrics as your key performance indicators.

• Develop and manage the no-show recovery strategy for cancellations and missed demonstrations.

• Transform missed and cancelled demos into rebooked discussions.

• Initiate and oversee reactivation campaigns targeting aged and closed-lost opportunities.

• Minimize drop-off rates between stages in the sales funnel, starting with the least effective stage.

• Supervise the management of leads and opportunities generated through channel partnerships.

• Define clear ownership, follow-up processes, and reporting standards for partner-sourced opportunities.

• Monitor channel partner performance and assess its effectiveness as a source of new business.

• Analyze recorded calls and demos using a structured sales scorecard.

• Maintain a consistent monthly call-review coverage target for every sales representative.

• Mentor Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls.

• Organize regular calibration sessions to ensure uniform scoring and coaching practices.

• Participate in live deals when a representative requires assistance to advance an opportunity.

• Manage the sales knowledge base, serving as the definitive source of truth for the company.

• Update and maintain the content that supports our AI sales chat assistant.

• Implement a regular review schedule to keep customer-facing information accurate and up-to-date.

• Ensure that claims made by sales representatives and automated channels are truthful and compliant.

⛳️ Requirements

• Minimum of 4 years' experience in inside sales, sales development, revenue operations, or a related commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated success in enhancing follow-up processes, pipeline conversion, show rates, or sales-cycle efficiency.

• Strong knowledge of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales personnel on discovery, objection handling, urgency, and deal progression.

• Ability to evaluate sales calls, pinpoint performance gaps, and deliver clear, actionable feedback.

• Practical experience in developing sales sequences via email, chat, SMS, or other follow-up methods.

• Strong CRM discipline with experience using platforms like HubSpot or Salesforce.

• Proficient in using data to identify funnel issues, set goals, and manage performance metrics.

• Excellent written and verbal communication skills in English.

• Willingness and capability to work during Pacific Time hours.

• Experience managing both SDRs or Sales Associates and Account Executives (Preferred).

• Background in leading sales onboarding, training, and representative ramp-up initiatives (Preferred).

• Experience in developing no-show recovery, closed-lost reactivation, or aged-pipeline campaigns (Preferred).

• Familiarity with AI-enhanced sales tools, conversation intelligence, and sales automation platforms (Preferred).

• Experience in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company (Preferred).

• Experience managing leads generated through channel partnerships (Preferred).

• Understanding of compliance, sales claims management, and upkeep of a customer-facing knowledge base (Preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.