Inside Sales Manager

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Lead and enhance the inbound follow-up team, which includes SDRs and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Oversee the pairing model linking Sales Associates with Account Executives.

• Set standards for cadence, ownership rules, and expectations for CRM hygiene.

• Supervise the Sales Trainer and manage onboarding and training for all new sales hires.

• Create, compose, and A/B test follow-up sequences for email and chat communications.

• Utilize reply rates, re-engagement rates, and conversion metrics as primary performance indicators.

• Develop and manage strategies for recovering no-shows from cancellations and missed demos.

• Convert missed and canceled demos into opportunities for rebooking conversations.

• Create and implement reactivation campaigns for aged and closed-lost opportunities.

• Minimize drop-off rates between stages in the sales funnel, starting with the weakest stage.

• Oversee the management of leads and opportunities that arise from channel partnerships.

• Define clear ownership, follow-up, and reporting standards for opportunities sourced from partners.

• Monitor the performance of channel partners and assess their effectiveness in generating new business.

• Review recorded calls and demos using a standardized sales scorecard.

• Maintain a monthly target for call reviews for every representative.

• Mentor Account Executives on discovery processes, objection handling, urgency, and securing follow-up calls.

• Conduct regular calibration sessions to ensure consistent scoring and coaching practices.

• Participate in live deals when a representative requires assistance in advancing an opportunity.

• Manage the sales knowledge base as the definitive source of information for the company.

• Keep the content that fuels our AI sales chat assistant up-to-date.

• Implement a routine review process to ensure customer-facing information remains accurate and current.

• Guarantee that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a comparable commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales cycle performance.

• Strong comprehension of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience coaching sales representatives on discovery techniques, objection handling, urgency, and deal progression.

• Ability to assess sales calls, identify performance deficiencies, and provide clear, actionable feedback.

• Practical experience in creating sales sequences across email, chat, SMS, or other follow-up channels.

• Strong discipline in CRM practices and familiarity with platforms such as HubSpot or Salesforce.

• Comfortable leveraging data to pinpoint funnel issues, set objectives, and manage performance metrics.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work during Pacific Time hours.

• Experience managing both SDRs or Sales Associates as well as Account Executives (Preferred).

• Background in overseeing sales onboarding, training, and ramp-up programs for representatives (Preferred).

• Experience in developing no-show recovery, closed-lost reactivation, or aged-pipeline campaigns (Preferred).

• Familiarity with AI-driven sales tools, conversation intelligence, and sales automation platforms (Preferred).

• Experience in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services environment (Preferred).

• Experience managing leads generated through channel partnerships (Preferred).

• Understanding of compliance, management of sales claims, and upkeep of a customer-facing knowledge base (Preferred).

🏝️ Benefits

• Opportunity to work in a dynamic and rapidly evolving environment.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Professional development and continuous learning opportunities.

• Flexible work hours and a supportive team culture.