Inside Sales Manager

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Lead and develop the inbound follow-up team, which includes SDRs and Sales Associates

• Conduct regular one-on-one meetings, coach team performance, and recruit as the team expands

• Oversee the pairing model between Sales Associates and Account Executives

• Set cadence standards, ownership guidelines, and expectations for CRM hygiene

• Manage the Sales Trainer and take charge of onboarding and ramp-up for all new sales hires

• Create, author, and A/B test follow-up sequences for email and chat communications

• Utilize reply rates, re-engagement rates, and conversion metrics as your main scorecards

• Develop and manage the no-show recovery strategy for cancellations and missed demos

• Convert missed and canceled demos into rebooked discussions

• Initiate and manage reactivation campaigns for aged and closed-lost opportunities

• Minimize stage-to-stage drop-off throughout the funnel, starting with the least effective stage

• Supervise the management of leads and opportunities generated via channel partnerships

• Define clear ownership, follow-up, and reporting standards for partner-sourced opportunities

• Monitor channel partner performance and assess its effectiveness as a source of new business

• Evaluate recorded calls and demos through a written sales scorecard

• Maintain a consistent monthly call-review coverage target for each representative

• Coach Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls

• Conduct regular calibration sessions to ensure uniform scoring and coaching standards

• Participate in live deals when a representative requires assistance in advancing an opportunity

• Control the sales knowledge base as the company’s definitive source of information

• Manage the content that fuels our AI sales chat assistant

• Establish a routine review schedule to keep customer-facing information accurate and up-to-date

• Ensure that claims made by sales representatives and automated channels are precise and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a related commercial role

• At least 2 years of experience in managing or coaching a sales team

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales cycle performance

• Strong grasp of inbound sales funnels, lead management, and mid-funnel conversion processes

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal progression

• Capability to review sales calls, pinpoint performance gaps, and deliver clear, actionable feedback

• Practical experience in developing sales sequences across email, chat, SMS, or other follow-up channels

• Solid CRM discipline with experience using platforms like HubSpot or Salesforce

• Proficient in using data to identify funnel issues, set objectives, and manage performance

• Excellent written and verbal English communication skills

• Willingness and ability to work during Pacific Time hours

• Experience managing both SDRs or Sales Associates and Account Executives

• Background in owning sales onboarding, training, and representative ramp-up programs

• Experience in creating no-show recovery, closed-lost reactivation, or aged-pipeline campaigns

• Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms

• Background in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company

• Experience managing leads sourced through channel partnerships

• Knowledge of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and career advancement

• Flexible work hours and remote work options

• A collaborative and innovative work environment