Inside Sales Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee, coach, mentor, and develop a team of Inside Sales representatives who sell to promotional products distributors, ensuring the achievement of both individual and team sales targets.

• Create and execute sales strategies and processes aimed at enhancing conversion rates.

• Analyze sales data to uncover trends, opportunities, and areas that require improvement.

• Leverage our proprietary systems and tools to track performance indicators related to daily activities (bookings and revenue, calls, and samples dispatched).

• Establish, document, and enforce consistency in sales-related processes across the team.

• Conduct regular performance evaluations, offer coaching and feedback, and identify training requirements.

• Address escalated customer concerns, manage significant quotes, and negotiate when necessary.

• Cultivate strong relationships with key accounts, assisting representatives with pricing, customization, and shipping logistics.

• Recruit, onboard, and train new inside sales representatives.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

• 5–7+ years of sales experience, with a minimum of 3 years in a management or supervisory position.

• Experience in the promotional products sector is essential.

• A solid understanding of imprinting techniques, customization options, product timelines, and industry pricing.

• A proven history of meeting or surpassing sales targets and enhancing team performance.

• Strong leadership, coaching, and team-building capabilities.

• Excellent verbal and written communication skills.

• Proficiency in CRM software and sales analytics tools.

• Ability to excel in a fast-paced, metrics-driven environment.

• Strong analytical and problem-solving abilities.

🏝️ Benefits

• Personalized gift and promotional products.

• Exceptional product selections.

• Innovative solutions.

• Unequaled customer support.