Inside Sales Manager – Account Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate the Account Success Representative and Digital Sales Support team.

• Set objectives, performance standards, and metrics for customer success.

• Implement customer success strategies that align with the organization's goals and retention objectives.

• Offer leadership, coaching, and professional development opportunities.

• Oversee proactive management of accounts, addressing customer risks, opportunities, and cross-functional outcomes.

• Monitor portfolio health, KPIs, trends in customer satisfaction, renewal readiness, and metrics on engagement.

• Collaborate with Sales, Operations, Service, and other partners to facilitate onboarding, adoption, and continuous support.

• Develop talent through workforce planning, recruitment, succession planning, and career development initiatives.

• Promote accountability, collaboration, continuous improvement, open communication, and sharing of best practices.

• Utilize customer insights, performance data, and industry trends to enhance processes and outcomes for customers.

• Ensure precise customer documentation, account records, renewal tracking, and compliance with policies.

• Address escalated customer issues and complex account concerns.

⛳️ Requirements

• Must reside and work in the United States.

• Bachelor's Degree from an accredited institution, or in the absence of a degree, a High School Diploma or GED (accredited) along with four (4) years of relevant work experience.

• Three years of experience in business-to-business sales management coupled with three years of direct business-to-business sales experience, or two years of inside sales management experience in addition to the educational requirement.

• Three years of demonstrated success in a Level 4-6 sales role.

• REAL ID or TSA-approved alternative required, or the willingness to obtain one if necessary for business air travel or access to federal properties.

🏝️ Benefits

• Incentive pay

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability

• Stock purchase plan

• Company matching on a 401(k)

• Paid vacation

• Paid holidays

• Personal days