Inside Sales Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership and enhance the customer journey for both prospective and current Tandem customers in the UK and Ireland.

• Handle incoming inquiries and successfully convert leads into Tandem customers.

• Develop and implement renewal, retention, and upgrade programs for existing customers.

• Actively engage with customers via phone, email, SMS, and various digital channels.

• Assist customers in transitioning to Tandem therapy and guide them throughout their journey.

• Collaborate with field teams to pinpoint and pursue upgrade opportunities.

• Gather customer insights to enhance the overall customer experience.

• Establish processes, reporting mechanisms, and best practices for the UKI inside sales function.

• Contribute to the future growth of the team as the department expands.

• Work in close partnership with Marketing, Territory Managers, Clinical Specialists, and Customer Support teams to promote engagement, retention, and growth.

⛳️ Requirements

• Possess a commercially-oriented mindset with a focus on patient care.

• Have experience in diabetes, medical devices, healthcare, or life sciences (notable qualification).

• Understanding of insulin pump therapy or the diabetes patient pathway (notable qualification).

• Demonstrated experience in developing new programs, processes, or commercial initiatives (notable qualification).

• Leadership or mentoring experience (notable qualification).

• A genuine interest in enhancing outcomes for individuals living with diabetes (notable qualification).

🏝️ Benefits

• Equal opportunity employer.

• Inclusive organization.

• Support for employee well-being.

• Workplace that celebrates achievements.

• Growth-oriented environment.

• A culture that fosters fun and camaraderie.