Inside Sales & Enrollment Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Address all incoming inquiries through phone, email, chat, and social media promptly, clearly, and with empathy.

• Perform targeted outreach to families considering homeschool, independent study, or virtual schooling options.

• Qualify potential customers and convert their interest into purchases of Time4Learning curriculum or applications for Brightspire enrollment.

• Organize consultation appointments and conduct high-quality sessions that foster trust and confidence.

• Employ solution-oriented sales techniques to make a remarkable first impression.

• Assist families throughout the entire application process — including registration, payment, document submission, transcript review, and credit transfer.

• Respond to inquiries regarding placement, graduation pathways, and school policies.

• Provide updates on enrollment status and ensure families are informed about the next steps.

• Collect post-enrollment data and identify families who may require additional assistance.

• Collaborate with school staff to facilitate smooth onboarding and ensure student success.

• Support families in transitioning to homeschool and selecting a curriculum — from adhering to state guidelines to organizing their parent planner.

• Address questions regarding courses, time commitments for homeschooling, and necessary parental support.

• Upsell families to curriculum options that include annual memberships, books, spiritwear, and more.

• Accurately document all interactions in Salesforce or a similar CRM.

• Recognize trends and suggest enhancements to boost enrollment and customer satisfaction.

• Address concerns promptly with professionalism, empathy, and commitment to follow-through.

• Maintain a positive and supportive demeanor with families and internal teams.

• Execute special projects as assigned.

⛳️ Requirements

• 2–4 years of experience in inside sales or call-center operations, preferably within the education, edtech, or SaaS sectors.

• High school diploma or equivalent (GED) is mandatory.

• Demonstrated ability to close sales while fostering long-term customer relationships.

• Strong skills in outbound prospecting and lead qualification.

• Exceptional phone, written, and presentation communication skills.

• Experience in engaging with and selling to parents is highly desirable.

• Proficiency in Salesforce, Microsoft Office, and Google Workspace.

• Strong organizational, analytical, and problem-solving capabilities.

• Ability to multitask effectively in a fast-paced, remote environment.

• Bilingual proficiency in Spanish is advantageous.

• Familiarity with Time4Learning curriculum or online student information systems is a plus.

• Reliable internet connection (minimum 7Mbps; speed test required).

• Availability for occasional Saturdays and overtime.

🏝️ Benefits

• Cambium provides reimbursement to assist with the setup costs of your home or remote office.

• Remote-first work environment.

• Opportunity for career advancement with a rapidly growing leader in online education.

• Collaborative, remote-first culture featuring monthly team-building activities and cross-functional projects.