Inside Sales, Customer Success Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Transform incoming inquiries into finalized purchases through organized conversations.

• Engage in sales dialogues that prioritize closing deals and addressing objections.

• Manage regular follow-ups, nurture leads, and re-engage potential clients consistently.

• Implement upselling and cross-selling strategies (upgrading systems and replacement filters).

• Perform targeted outbound outreach to warm prospects.

• Keep accurate records by logging interactions and pricing negotiations in Zoho CRM.

• Address customer inquiries through phone, email, and live chat with promptness.

• Handle order processing, refunds, replacements, and provide product consultations.

• Collaborate with warehouse and fulfillment teams to track shipping status and resolve logistics issues.

• Offer thorough pre-sale and post-sale assistance.

• Provide daily reports on sales activities, conversion rates, and customer feedback.

• Ensure proper CRM tagging, segmentation, and interaction tracking.

• Work alongside internal customer service, CRM, and marketing teams to enhance the sales funnel.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience in sales, revenue generation, and closing deals.

• Proficient in American English (both spoken and written) - this is a non-negotiable requirement.

• Strong experience with CRMs (Zoho CRM is highly preferred).

• Comfortable making both inbound and outbound sales calls.

• Excellent skills in objection handling, pricing discussions, and negotiation.

• Ability to work autonomously and consistently achieve established KPIs.

• Nice to Have: Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.

• Familiarity with logistics and fulfillment platforms like ShipStation.

• Background in selling physical products (home improvement, appliances, etc.).

🏝️ Benefits

• Uncapped Earnings: High commission percentages directly linked to clear sales targets.

• Streamlined Processes: Low support volume, allowing you to concentrate primarily on sales and conversions.