Inside Sales, Customer Relationship Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Customer Engagement: Reach out to current clients via telephone to nurture relationships, share product updates, and discover opportunities for upselling or cross-selling.

• Lead Generation: Investigate and identify potential new B2B clients using company-sanctioned resources.

• Campaign Follow-Up: Analyze email marketing initiatives and follow up with customers who engage with the content, as well as those who have not responded.

• CRM Management: Oversee the CRM system for customer categories (regular, at-risk, inactive, or lost customers) and prioritize outreach efforts accordingly.

• Offer Presentation: Present customer-focused offers, such as pallet optimization (adding extra items at no additional shipping cost).

• Consultative Approach: Engage in needs-based discussions with customers, concentrating on their business objectives rather than merely pushing for sales.

• Team Collaboration: Collaborate closely with the sales team and participate in weekly check-ins for coaching and ongoing improvement.

• Record Keeping: Keep detailed records of all customer interactions and ensure accurate documentation in the CRM.

⛳️ Requirements

• 1–2+ years of experience in B2B sales, inside sales, account management, or customer success.

• Strong communication skills: articulate, professional, and assured when conversing with business owners over the phone.

• Experience with CRM tools (preferred).

• Capability to conduct consultative conversations and develop long-term business relationships.

• Comfort with outbound calling.

• Self-driven, organized, and able to work independently while also contributing to a team environment.

• Eagerness to quickly acquire product knowledge and adjust to customer requirements.

🏝️ Benefits

• HMO & Leave Credits: Enjoy healthcare benefits and utilize accrued leaves starting from your third month.

• Supportive Remote Environment: Work from home with a collaborative team that prioritizes growth and collective success.

• Seamless Onboarding & Training: Quickly acclimate with a structured program and client-specific training designed to make you a subject matter expert in your assigned workflows.