Inside Sales

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and implement customer renewal initiatives to meet retention targets and business goals.

• Engage with current customers, healthcare professionals, and accounts regarding contract renewals, product enhancements, and customer satisfaction.

• Collaborate with Field Sales Representatives to discover opportunities and coordinate account strategies.

• Manage both inbound and outbound customer communications, qualification processes, and administrative sales tasks.

• Keep in regular contact with healthcare professionals and customers to enhance relationships and identify changing needs.

• Organize sales campaigns, customer outreach programs, and follow-up initiatives.

• Provide customers and healthcare professionals with product, service, and commercial information.

• Schedule, deliver, and coordinate product training for patients, customers, and healthcare professionals.

• Assist with territory planning, account management, and CRM data organization.

• Identify and escalate customer concerns, service challenges, and training or support needs.

• Work collaboratively with Customer Support, Clinical, Medical Affairs, and Field Sales teams.

• Support the preparation of quotations, renewal documentation, contract management, and sales reporting.

• Maintain precise CRM records.

• Participate in sales meetings, training programs, conventions, trade shows, and company events.

• Advocate for Tandem Diabetes products and services while adhering to regulatory, privacy, and legal standards.

• Propel customer retention, operational efficiency, and revenue growth throughout Switzerland.

⛳️ Requirements

• Experience in inside sales, customer success, account management, renewals, or healthcare sales support.

• Strong skills in customer relationship management and effective communication.

• Experience in supporting field-based sales teams and coordinating account-related activities.

• Ability to juggle multiple priorities in a fast-paced environment.

• Strong commercial insight with the ability to identify renewal, retention, and growth opportunities.

• Familiarity with CRM systems, Microsoft Office, Teams, and digital collaboration platforms.

• Excellent organizational, planning, and follow-up abilities.

• Capability to work independently while collaborating with internal teams.

• Proficiency in German, English, and French.

• Knowledge of Italian is a plus.

• Must be based in Switzerland.

• Willingness to travel occasionally for meetings, training sessions, conferences, and customer events.

• Ability to travel within the region and work remotely from a home office.

• Possess a valid driver’s license, required auto insurance, and a clean driving record.

• Bachelor’s degree or equivalent experience in Business, Healthcare, Life Sciences, or a related field.

• At least 3 years of experience in inside sales, customer success, account management, renewals, or sales support.

• Preferred experience in the healthcare, medical devices, pharmaceuticals, or a related regulated industry.

• Experience supporting healthcare professionals, medical device clients, or complex stakeholder environments is preferred.

• Proven track record of success in customer retention, contract renewals, or account growth initiatives.

• Experience collaborating with field sales teams and cross-functional departments.

🏝️ Benefits

• Home office work arrangement.

• Opportunity to engage in training programs, conventions, trade shows, and company events.

• A workplace that recognizes achievements and promotes employee well-being.

• Opportunities for growth and professional development.

• An inclusive workplace.

• Equal opportunity employer.