Inside Sales Account Manager

📋 Description

• Assist patients in transitioning from hospital to home by coordinating specialty and home infusion services.

• Work in collaboration with hospitals, clinics, physicians, and home health agencies to guarantee timely and effective home-based care.

• Oversee the complete referral lifecycle, which includes insurance verification, scheduling of home health services, and coordination with operational teams.

• Provide education to patients and caregivers about therapy expectations and financial responsibilities with empathy and clarity.

• Develop and maintain robust relationships with referral sources while promoting growth across designated hospitals and clinics.

• Recognize patient and family concerns and facilitate issue resolution to enhance satisfaction and ensure continuity of care.

• Keep precise documentation and uphold patient confidentiality at all times.

• Engage in necessary meetings, in-services, and training sessions.

• Adhere to established administrative, HR, and organizational policies.

⛳️ Requirements

• Strong focus on customer service with the capacity to identify and address the needs of patients and referral sources.

• Exceptional communication and interpersonal skills.

• Strong organizational, analytical, and problem-solving capabilities.

• Ability to juggle multiple priorities and work autonomously in a dynamic environment.

• Proficiency in Microsoft Word and Excel.

• Bachelor’s degree or equivalent experience is preferred.

• Experience in managed care, insurance, or healthcare coordination is preferred.

• Experience in project management or public speaking is preferred.

• Ability to work collaboratively with diverse stakeholders across various healthcare settings is preferred.

🏝️ Benefits

• Medical, vision, dental, and well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.