Inside Claims Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage liability and property claims within assigned authority under close oversight.

• Address coverage and liability concerns in line with relevant state insurance laws, regulations, and procedures.

• Investigate and adjudicate claims while confirming coverage and establishing as well as maintaining reserves.

• Acquire recorded statements and prepare and process correspondence, reports, and records.

• Gather information to ascertain liability and document claims files.

• Collaborate with other departments to facilitate claim processing and assign external experts as needed.

• Establish communication with all parties involved in the claims process.

• Assess and negotiate claims, identify subrogation opportunities, and take necessary actions.

• Set up or issue settlement payments utilizing approved payment methods, or decline payments within designated authority.

• Address inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others.

• Respond to intercompany arbitration requests with supervisory guidance and submit contentions and supporting documents.

• Conduct research and participate in industry-related and other training sessions.

• Provide assistance for property claims during periods of increased volume.

⛳️ Requirements

• High school diploma or GED along with two years of relevant claims handling or customer service experience, or equivalent educational background is required.

• Bachelor’s or Associate’s degree is preferred.

• Must obtain all necessary state licensing within 45 days of employment for external candidates and 90 days for internal candidates.

• Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) is preferred.

• Access to internet service with minimum speeds of 50 Mbps download and 10 Mbps upload is required.

• Ability to work the primary schedule of 8:00 a.m.–4:30 p.m., Monday through Friday, Eastern Time.

• Must be available for rotating weekday evening and Saturday shifts based on business and service-level demands.

• Consistent and predictable attendance is required.

• Must be able to perform frequent manual keying, data entry, and computer use.

• Must acquire and maintain knowledge of liability laws, motor vehicle codes, no-fault/medical management/FPB laws, and bodily injury claims.

• Preference will be given to candidates located near ERIE’s Richmond Branch Office.

🏝️ Benefits

• Comprehensive health, prescription, dental, and vision benefits for you and your dependents; coverage starts on your first day of employment.

• Minimal contributions to medical and prescription premiums; Erie currently covers up to 97% of employees’ monthly premium costs.

• Traditional pension plan; full-time employees become vested after five years of service.

• 401(k) plan with a contribution match of up to 4%.

• Paid vacation, personal days, sick days, bereavement days, and parental leave.

• Opportunities for career development, including tuition reimbursement for higher education and industry designations.

• Company-sponsored basic life insurance.

• Short- and long-term disability insurance.

• Orthodontic coverage available for both children and adults.

• Adoption assistance is provided.

• Coverage for fertility and infertility treatments.

• Well-being programs are available.

• Paid volunteer hours for community service initiatives.

• Dollar-for-dollar matching of charitable contributions each year.

• Remote work-from-home options are available.